Shipping Policy
Last Updated: December 15, 2025
At Mahogany Peacock Designs, we are committed to delivering your personalized items safely and efficiently. This policy outlines our shipping practices, timelines, and what to expect when you place an order.
Shipping Coverage
Domestic Shipping Only:
• We currently ship within the United States only
• We do not offer international shipping at this time
• All U.S. states and territories are eligible for delivery
• P.O. boxes and military APO/FPO addresses are accepted
Processing Time
Before your order ships, it goes through our production and quality control process:
• Production times vary by product and level of customization
• Standard processing: 3-7 business days for most items
• Complex customizations may require 7-10 business days
• Current processing times are listed on each product page
• Business days are Monday-Friday, excluding holidays
• Orders placed on weekends begin processing the following Monday
Production begins once:
• Your order has been placed and payment confirmed
• Any required design approvals have been received
• All customization details have been finalized
Shipping Methods & Delivery Times
We partner with reliable carriers to ensure your items arrive safely:
Standard Shipping:
• Delivery: 5-7 business days after shipment
• Available for all U.S. addresses
• Tracking included
Expedited Shipping:
• Delivery: 2-3 business days after shipment
• Additional fee applies
• Must be selected at checkout
• Subject to availability
Overnight/Express Shipping:
• Contact us before ordering for availability
• Not available for all products
• Additional fees apply
• Must be confirmed before placing order
Important: Delivery times do not include production/processing time. Total time from order to delivery = Processing Time + Shipping Time.
Shipping Costs
Shipping fees are calculated at checkout based on:
• Order total and weight
• Delivery destination
• Selected shipping method
• Any applicable promotions
Free Shipping:
• May be offered on orders over a specified amount
• Promotional offers announced on website
• Applied automatically at checkout when eligible
• Standard shipping only
Order Tracking
Stay informed about your order:
• Tracking information is provided once your order ships
• You will receive a shipping confirmation email with tracking number
• Track your package through the carrier's website
• Tracking updates typically begin appearing within 24 hours of shipment
• Contact us if you have not received tracking within 2 business days of order placement
Tracking Limitations:
• Estimated delivery dates are not guaranteed
• Carrier delays may occur due to weather, holidays, or other factors
• Some tracking information may experience delays in updating
Shipping Address
Please ensure your shipping address is correct:
• Verify all address details before completing your order
• Include apartment or unit numbers if applicable
• We ship to the address provided at checkout
• Address changes after order placement may not be possible
• Incorrect addresses may result in delivery delays or returns
• Returned packages due to incorrect addresses may incur additional shipping fees
Address Changes:
• Contact us immediately if you need to change your shipping address
• Changes are only possible before the order ships
• Once shipped, contact the carrier directly for delivery redirects
Lost or Damaged Packages
If your package is lost or arrives damaged:
• Contact us within 7 days of expected delivery (for lost packages)
• Contact us within 7 days of receipt (for damaged packages)
• Provide your order number and tracking information
• Include photos of damage (if applicable)
• We will work with the carrier to file a claim
• Resolution options include replacement or refund
Holidays and Peak Seasons
Please plan ahead during busy periods:
• Processing times may be extended during holidays
• Shipping carriers experience higher volumes during peak seasons
• Order early to ensure delivery by specific dates
• Holiday processing schedules will be posted on our website
• We recommend ordering 3-4 weeks in advance for holiday gifts
Bulk and Custom Orders
Large or complex orders may have different timelines:
• Bulk orders may require additional production time
• Shipping costs for large orders calculated separately
• Contact us before placing large orders for estimates
• Special arrangements may be available for business orders
Contact Us
Questions about shipping?
• Use our website contact form
• Include your order number
• We respond within 24-48 hours
• Shipping inquiries are prioritized
Thank you for choosing Mahogany Peacock Designs. We appreciate your business and look forward to delivering your personalized items!