Frequently Asked Questions (FAQ)
About Mahogany Peacock Designs
What is Mahogany Peacock Designs?
Mahogany Peacock Designs is a custom personalization brand specializing in personalized apparel, custom gifts, and made-to-order products designed with intention, quality, and attention to detail.
What types of products do you offer?
We offer personalized apparel, custom gifts, and specialty items created for personal use, gifting, businesses, organizations, and special events.
Where is Mahogany Peacock Designs located?
Mahogany Peacock Designs is a U.S.-based brand serving customers within the United States through our online store.
Custom Orders & Personalization
Do you offer custom or personalized orders?
Yes. Most of our products are customizable. Available personalization options vary by product and are listed on each product page.
Can I request a fully custom design?
Select products allow for fully custom designs. If a product supports custom requests, instructions will be listed on the product page or you may contact us before placing your order.
Can I personalize items for businesses or organizations?
Yes. We offer personalized and branded items for businesses, organizations, teams, and events. Bulk orders may require additional production time.
Will I receive a proof before my order is made?
Proofs are provided when required by the design process. Not all products include proofs unless specifically stated in the product listing.
Ordering & Production
How long does it take to make a personalized item?
Production times vary depending on the product and level of customization. Current processing times are listed on each product page.
Do you offer rush orders?
Rush processing may be available for select items and must be confirmed before placing your order.
Can I change my order after placing it?
Because our items are made to order, changes are not guaranteed once production begins. Please contact us immediately if you need to request a change.
Shipping & Delivery
Do you ship internationally?
No. Mahogany Peacock Designs currently ships within the United States only.
How long does shipping take within the U.S.?
Shipping times vary based on location and carrier. Estimated delivery times are shown at checkout but are not guaranteed.
Do you provide tracking information?
Yes. Tracking details are provided once your order ships.
Returns, Exchanges & Cancellations
Do you accept returns or exchanges?
Because our items are personalized and made to order, we do not accept returns or exchanges unless the item arrives damaged or incorrect.
What if my item arrives damaged or incorrect?
Please contact us within the timeframe listed in our policy with photos of the issue so we can resolve it promptly.
Can I cancel my order?
Orders may only be canceled before production begins. Once an item enters production, cancellations are not possible.
Product Care & Quality
Are Mahogany Peacock Designs products handmade?
Each item is carefully customized using a small-batch personalization process focused on quality and consistency.
How should I care for my personalized apparel?
Care instructions vary by product and are included with your order or listed on the product page.
Will personalization last over time?
We use quality materials and techniques designed for durability. Proper care helps maintain the design.
Payments & Customer Support
What payment methods do you accept?
We accept major payment methods supported by Shopify at checkout.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted checkout system.
How can I contact Mahogany Peacock Designs?
You can contact us through the website contact form. Response times are listed on our Contact page.
